WHAT IS YOUR SHIPPING POLICY?
Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.
FOR PRINTS:
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
* Due to shipping requirements, pieces with a long side greater than 40″ or a short side greater than 30″ may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies:
Due to shipping requirements and the potential for damage, some products over 30″ on the short side, or over 40″ in length must be crated at an additional cost. All additional Crate fees are included in the product total.
Products over 40″ long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at contact@myluckyears.com with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS:
Shipping times range from 3-9 business days for Domestic Orders. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on destination, weight and size.
* Due to shipping requirements, pieces with a long side greater than 40″ or a short side greater than 30″ may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies:
Due to shipping requirements and the potential for damage, some products over 30″ on the short side, or over 40″ in length must be crated at an additional cost.
Products over 40″ long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations.
Please contact us at contact@priscilasoares.com with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact contact@priscilasoares.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
Your order may be cancelled and a full refund issued as long as your order has not gone into production. Our production times vary and can commence anywhere from an hour after receiving your order to several days. If you must cancel your order please contact us ASAP by email at contact@priscilasoares.com
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email contact@priscilasoares.com
WHO TO CONTACT?
You can reach out at any time by email at contact@priscilasoares.com